We have a flat delivery fee of R100 countrywide. If you spend more than R900, shipping is free.
If you are based in Cape Town, and you would like to waiver the shipping costs, we have a pick up option available in the City Bowl (address and collection time/date will be provided once order is made). Once your package is ready for collection, we will notify you and you will have 1 week to collect it. If for some reason you are unable to collect within this time, please let us know so we can try our best to accomodate you.
A tracking number will be sent to you via email once the order is complete, allowing you to track your parcel on their website. A physical address and a contact number is required for all orders placed online.
A signature will be requested upon delivery, so we suggest providing an address where someone will be able to sign between 9am and 5pm. If the recipient is unavailable at the time of delivery, your parcel will be left with someone who will be required to sign. Unfortunately, we are not able to deliver to P.O. Box addresses.
All orders have a 2 working day processing time before being shipped. Working days are Monday to Friday and do not include Public Holidays. Processing and packaging usually takes place on Mondays, and Thursdays.
We use the fastest possible shipping methods available to us and generally orders are placed, processed and delivered within 7 working days. Should there be any unforeseen delays in delivery and your order is not delivered within 21 days, we will refund your order for the amount of the goods purchased.
Please note that we do not process orders and our courier service do not deliver on the following occasions: public holidays; weekends; between 23 December - 6 January.